Faq
1. How long will it take to receive my order?
During checkout, we'll provide you with an estimated arrival date based on our current production lead time (15 – 20,days varies by product) plus shipping transit time. Shipping transit time is, on average, 5 to 8 business days. Additionally, your customer service representative can provide you with details regarding your specific order.
2. Do I need to assemble the furniture by myself?
The type of Assembly required for your order is specified as part of individual product attributes and could be one of the following:
- No Assembly required – Product is delivered pre-assembled and does not require any assembly at the specified order destination.
- Self-Assembly – The Furniture has a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions.
- Assembly Required – Product requires Carpenter Assembly or professional service. NILAMBUR FURNITURE currently provides Carpenter Assembly service in 100 Cities across the country.
3. When will the furniture be installed/assembled?
Most of our furniture products are assembled by our own carpenters. For all serviceable locations, post receiving a request by you we will arrange for a carpenter within 48 hrs.
4. Will the colour/polish be exactly the same as it appears on the Image?
We try our best for you get what you see. However, due to factors like studio lightings, Different manufacturing batch and screen resolution which differ from device to device, there is a possibility of minor differences perceived in colour.
Fabric colours may also vary basis exposure to light in your surroundings and placement in your house.
5. Where can I see your furniture in person?
You can definitely check out our furniture in person at our warehouse located at Cochin location. For more information call to our customer service to schedule visit date.
6. What if I need help deciding what could work in my space?
Our free design tips and advice aim to help you choose the right furniture according to your requirements. That way, you won't purchase furniture that don't fit your space or your need. Feel free to send over a photo of your space with some ideas on what you're looking to do, so our designers can take a look. We also offer best suitable furniture guidance upon request so you can see for yourself if the colors and patterns you're considering complement or match existing fabrics and wall treatments.
7. Do you have any items in stock for immediate delivery?
Yes we do have some items available for immediate delivery. Due to varieties offered in fabrics, wood stains, and cushions, all items are made to order for each customer based on his or her preferences. Most orders ship within 1-3 weeks (varies by product).
8. Which fabrics are the best if we have pets or small children?
All of our fabrics are durable and will stand up against pets or children. The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We've carefully selected fabrics that have relatively easy cleaning instructions and can be spot-cleaned for everyday mishaps.
9. Can the furniture be customized?
Yes!! Our designers will help you with your requirements. We suggest taking the Sofa Guide Tour to come to understanding the kind of varieties in design and comfort and then taking assistance of our production experts to choosing the perfect one. Additionally, our interior designers will help choose fabrics / color / model that should go well with your surroundings. Also, Kindly Note Customised Orders CANNOT be cancelled once its placed.
10. In products where it says "Solid Wood", does it mean 100 % solid wood?
Solid wood refers to the primary or base material of the product. Specific products and certain designs may have secondary material used like ply wood, MDF, HDF or particle wood.
11. How will I know if my furniture will fit through my door?
Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits!
12. Do you refurbish furniture as well?
No, we only create new pieces at this time. We love seeing how our customers mix old and new, so if you decide to refurbish your furniture with our fabric, please be sure to share your pics with us.
13. How much is shipping?
All products are of including shipping cost. You don't need to pay on and above of listing price.
There are certain locations like hill area and outside city limits where we need to arrange special vehicles for delivery.In such cases we will confirm with u the ODA charges before dispatch.
14. Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard,Gpay ,Netbanking
15. How do I know when my order has shipped?
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door.
16. Will the delivery team take away my old sofa?
It's recommended that you have your area cleared before your new furniture arrives. The delivery team will not remove any old furniture and should not be involved in any detailed moving of existing furniture due to liability. The delivery teams will not take away any old pieces as, in most cases, they have full trucks to make several deliveries within a day.
17. What do I do if my furniture is damaged during shipping?
No need to worry if anything is damaged in transit – we have you covered! Most things can be fixed or replaced. Before refusing delivery, please be sure to give us a call, and we can assess the damage and determine the best solution moving forward. Requesting you to please write remark on POD as "Damaged Item Delivered"
Take some pictures of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage through mail and mobile. We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture medic who's both qualified to address your particular issue and available.
18. What do I do if my furniture does not fit during delivery?
Most of our collections do have removable legs that allow for an additional 4-6" of clearance, or their bases can be removed with a power drill and a #2 square tip drill/screwdriver bit. Please make sure you measure the entryway width and height against the item purchased to ensure a smooth delivery process. Be sure to check out our measuring guide, and contact us with any questions about measuring your space.
19. How long does delivery take once my order has shipped?
We partner with various shipping companies for delivery. Depending upon pin code it takes 8-11 days for delivery. You can track shipment online to check delivery status of your shipment.
20. Can I set a specific delivery date & time?
All scheduling for delivery is done with the shipping companies that we use to ship our furniture. Keep in mind, scheduling requires a lot of coordination with drivers/delivery teams; although they offer multiple days and time slots, they aren't available for delivery just any date and time. You'll get a call from the shipping company as soon as your product scans into the local facility responsible for delivering your product. This process can take 2-3 business days once the product has arrived to the final-mile facility.
21. Will everything ship at the same time?
We build everything and ship everything in your order together. Shipping orders together helps keep things simple so you don't have to arrange two separate deliveries.
22. How do I check the status of my order?
You can check the status of your order by logging into your account and visiting the my account section.
You'll be able to:
- Get the current status of your order
- Check if your order has shipped
- View order details
23. I need to cancel my order, what can I do?
We're bummed to see you go! Orders can be cancelled as long as they are not shipped from our place. If your order/product is made to order then 20% amount of order value will be deducted and rest will be credited in your account within 7 working days
24. I haven't received my refund, who do I contact?
Please allow up to five business days from the time we process your refund for the refunded amount to be credited back to your account. You can contact our customer service department after five days if you do not see the credit reflected in your account.
25. I have an issue with an item, how do I handle that?
We're so sorry to hear that you have an issue with one of our products. We stand behind the quality of our products and want you to be happy with your purchase for the life of it. In order to process your request in an accurate and timely fashion. Please write us with images of same.
By providing us with this information, you're helping ensure that future customers don't experience the same issue. We will do our very best to get your situation resolved in a timely manner.
26. How long does a repair take?
We work with a network of furniture repair companies and will begin contacting them to find out who is best able to repair your furniture. The process to contact a medic and schedule a time for the inspection usually takes 2-4 days and we will follow up within a few days with possible dates and solutions for you.
27. I need to change my order, can I still do that?
Yes, you have 2 days from placing your order to give us a call at or email us to make any changes. Just remember to include your order number. Any changes made after the first couple of days will likely cause your estimated arrival date to change, so please contact customer service if that's a concern. We also understand that sometimes you may just need more time to decide between blue and turquoise. In that instance, feel free to email or call us to place your order on hold until you're really, really sure.
28. What types of payment do you accept?
We accept payments from Visa, MasterCard,
29. Do you offer discounts to the trade?
We are excited to offer designers and architects new ways to create beautiful homes, businesses, and community environments for your clients. If you're an architect, designer, developer, or retailer, enjoy a trade program that gives you unparalleled access to source Woodspire pieces at great prices.
30. Warranty
The product comes with a 12-month warranty against any manufacturing defects and any other issues with the materials that have been used. The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.